“Multi R IT asset recovery services are designed to help our customers maximise the return on their IT investment and their excess or obsolete equipment while reducing compliance risks associated with these assets.”
Asset recovery services encompass a number of areas that prepare equipment for recovering value from it and returning that value (either financial or social) to our customers.
Receipting of assets into the warehouse can be handled in a number of ways. Typically a client would notify Multi R IT of a pending “return”, or batch of equipment that requires disposal. The notification could include such detail as the return date, client name and contact details, product listing and any relevant lease, schedule or contract numbers. Each return may be assigned an RMA number (Return Material Authorisation) to define each receipt/delivery from the next, regardless of contract/schedule number.
The client can arrange for the goods to be sent to Multi R IT premises with their own couriers, or Multi R IT can provide full logistics services and arrange pickup on the client’s behalf.
Upon receipt of goods, Multi R IT print the required number of barcodes to label each item and initiate an automated client return email directed to the nominated client representative. In the case of leasing organisations, for example, this is typically the company’s asset manager and such immediate notification enables client billing to cease. All receipts are logged with the date, client, contract number, client name, RMA number and unit count – all of these details stay attached to the entire asset/client receipt for reporting purposes.
Multi R IT auditing can include a preliminary on-site audit and/or a full audit on Multi R IT premises. A preliminary audit is usually only required if the client needs a third party to assess their equipment and to provide pricing or recommendations on disposal (see Logistics section below). Alternatively, the clients can provide their own equipment details for pricing.
The full asset audit process on Multi R IT premises incorporates the following steps:
- All assets are assigned a unique Multi R IT identifying barcode.
- Assets are checked for physical condition and completeness.
- Asset detail is recorded such as – Type, Make, Model, Serial/Asset #, Monitor Size, Hard Disk Drive, Memory, CD/DVD, Cards and Software License etc.
- A full diagnostic test is performed on each asset - checking and verifying all components to be in good working order.
- The overall asset condition is recorded using one of the following categories – Good, Cosmetic, Incomplete, Faulty or Write-off. Any other relevant comments relating to the condition or other factors are recorded in asset field comments.
- The asset is readied for the next stage of disposition, whether that be re-deployment, storage pending decision, sale, donation or environmental recycling.
Throughout all phases of the audit process the asset is tracked and can be clearly defined within the overall workflow.
Click here for more information about IT Asset Audit.
Sanitisation and Data Security
Multi R IT treats the sanitisation of systems and deletion of client data seriously and understands the sensitive nature of this function. Not only is client specific data a concern, but there may be software licensing issues associated with operating systems or applications left on a client’s assets. Click here to find out more about Sanitisation and Data Security.
As part of the normal asset recovery services, Multi R IT attempts to maximise the value of its clients’ assets by making a ‘good’ system out of two or more faulty systems, where possible. We are also able to assist companies with the maintenance and upgrade of company assets identified for re-deployment or required to remain in a re-deployment pool for use as required in the future.
The following services may form part of the refurbishment suite – testing and diagnostics, erase of hard drive, software installation, hardware upgrades, parts repair and replacement, cleaning, packing and delivery.
In some instances, equipment may require more than a brief external surface wipe, to prepare it for redeployment or sale. In these cases, an internal cleanse is performed by removing chassis covers and removing all internal dust and grime by use of a high-pressure air gun.
Externally, a suitable solvent is used to remove all customer identifiers (unless otherwise specified), stickers and labels. The equipment is wiped and buffed to make it presentable for the next user.
Multi R IT uses a sophisticated asset management system, MultiManager, that provides comprehensive reporting on all assets processed by Multi R.